Shipping and Returns


SHIPPING 

Orders placed after 1.00pm are dispatched the next working day.

All order are tracked and sent via Royal Mail delivery

UK STANDARD DELIVERY £2.50
Royal Mail Tracked 2nd Class Delivery (3-5 working days)

RETURNS

How do I return or exchange an item from The Mewstone Candle Company?

If the items you have ordered arrive damaged or are not what you ordered, The Mewstone Candle Company can return, replace or exchange them as long as you notify us in writing of the problem by 12pm on the day after delivery.

All original transit packaging and damaged items must be kept until the claim has been reported and appropriate action decided.

Any box that arrives damaged can be signed for as such and retained (remember to report by 12pm the next day) or alternatively the goods can be refused and subsequently returned to us.

If goods are not received within 7 working days from the order/ invoice date please notify The Mewstone Candle Company.
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Notification of Breakage Claims, Incorrect Orders and Goods Not Received should be made by email to: themewstonecandlecompany@googlemail.com and it should be made clear if replacements or a refund are required.

Once these conditions have been met The Mewstone Candle Company's obligation will be to issue replacement goods for non-deliveries and damaged goods. Refunds are at the discretion of the Company.

How long will my return take to process?

We are usually pretty quick to process your returns but please do bear in mind that there may be delays after very busy periods like sales. We aim to process your returns within 1 week but it may take up to 2 weeks.